Privacy Policy

Data controller

This site elevatesurf.ch is operated by Elevate Surf, Bellevaux 6, 2000 Neuchâtel, Switzerland. For any question regarding the protection of your data, you can contact us at info@elevatesurf.ch or by phone at +41 79 539 53 58.

Data we collect

We process only the data necessary for the proper functioning of our online shop:

• the information you provide when placing an order or request (last name, first name, delivery and billing address, email, phone number);
• the information relating to your orders and payments;
• the technical data automatically generated during your visit (IP address, browser type, pages viewed), for security and statistical purposes.

Purposes and legal bases

Your data is used to process and deliver your orders, provide after-sales service, manage our accounting, prevent fraud and, with your consent, send you our communications. Depending on the case, this processing is based on the performance of the contract, our legal obligations or your consent.

Data sharing

We never sell your data. It may only be passed on to the providers essential to fulfilling your order: payment services, carriers and the site host. These partners process your data only for the purposes of the relevant service.

Retention period

We keep your data for as long as necessary for the purposes described above, then for the retention periods required by law (in particular the ten-year accounting obligations).

Cookies

The site uses cookies necessary for its operation (cart, session) as well as, where applicable, audience measurement cookies. You can configure your browser to refuse them; some features may then be limited.

Your rights

In accordance with the Swiss Federal Act on Data Protection (revFADP) and, for European Union customers, the GDPR, you have a right of access, rectification, erasure and objection regarding your data. To exercise these rights, write to us at info@elevatesurf.ch.

Security

We implement appropriate technical and organisational measures to protect your data against any unauthorised access, loss or disclosure.

Last updated: May 2026.