Why buy from Elevate?
From advice before you buy to trying it on the water and support right next door: here's everything that's included when you buy from us.
| At Elevate Surf | Importing / from abroad | |
|---|---|---|
| Price | ✓ Final price in CHF, all-in | Ex-VAT price, still to complete |
| VAT & customs | ✓ Included — nothing to handle | 8.1% import VAT + clearance to expect |
| Lead time | ✓ No customs clearance, collection possible in Neuchâtel | Shipping + clearance (1–2 weeks) |
| Advice | ✓ Personal guidance | On your own |
| Try before buying | ✓ Yes — rental & discovery sessions | Not available |
| After-sales & warranty | ✓ Handled on site | Return abroad |
| Assembly & setup | ✓ Included and explained | Do it yourself |
| Payment | ✓ CHF, Swiss law | Foreign currency |
💡 When comparing, add Swiss VAT (8.1%) and customs fees to the import price — the gap often shrinks a lot, and with us it's all already included.
The right choice first time
Our guides, advice and try-before-buy help you aim right — and avoid a several-hundred-franc mistake.
Support right next door
A foil or kite needs care and can break. Here we handle it on site, rather than shipping your gear back abroad.
All-in, zero paperwork
Final price in CHF, delivered or pickup, no customs clearance or VAT advance.
More than a shop
Sessions, Lake Neuchâtel spots, community and official F-ONE dealer.
A question, a project?
We help you choose the ideal gear — and you can even try it before buying.
And above all: someone at the other end
Elevate is not a platform. It is a shop run by riders, in Neuchatel.
Based in Neuchatel
We are at Bellevaux 6, a few minutes from the lake. We ride the same waters as you and we know their conditions — the bise, the thermals, the days without wind.
Rider to rider
We help you choose a setup that matches your level, your weight and your practice. Including when the right answer is to wait, or to spend less.
A real person
No form left unanswered. WhatsApp, phone or an appointment on site, with the person who knows the gear.