Terms and Conditions of Sale

General Provisions and Contact Details

These general terms and conditions of sale (hereinafter the «T&Cs») govern all transactions carried out on the online platform www.elevatesurf.ch (hereinafter «the Shop»). The Shop, established in Neuchâtel, can be reached by phone at +41795395358 or by email at info@elevatesurf.ch. The Shop reserves the right to amend these T&Cs at its discretion, and the version in force at the time of the order prevails, excluding any unilateral amendment. Any provision contrary to the T&Cs takes effect only with the Shop's express written acceptance. These T&Cs prevail in all circumstances, even in the absence of express reservations when the service is provided.

Offer and Conclusion of the Contract

The information on items and prices presented in the Shop is intended exclusively for customers residing in Switzerland. The details of the offer are indicative and may be changed by the Shop at any time. By placing an order, the customer makes an offer that the Shop reserves the right to accept or decline. The order confirmation is not an automatic acceptance; the contract takes effect upon shipment of the goods.

Identification of the Contracting Party

Unless otherwise stated, the contract is concluded with the Shop www.elevatesurf.ch, based in Neuchâtel, reachable at +41795395358 and info@elevatesurf.ch.

Delivery

Deliveries are made exclusively within Switzerland by a carrier appointed by the Shop. Shipping costs CHF 15; delivery is free for orders of CHF 200 or more. Delivery times are indicative and may be adjusted, even after order confirmation.

Payment

Customers may pay by credit or debit card, Apple Pay, Google Pay, TWINT to 079 539 53 58 or bank transfer (2% discount for bank transfer). The prices at the time of the order are fixed. Ordering is reserved for persons aged 18 and over.

Retention of Title

Ownership of the delivered items remains with the Shop until the invoice is paid in full. The Shop may enforce this retention of title if necessary.

Complaints / Warranties

The Shop warrants the items against hidden defects for 2 years. Complaints must be submitted within 14 days of receipt. Certain items, such as wear parts, batteries, etc., are not covered by this warranty.

Returns and Exchanges

An item may be returned within 7 days of receipt. Returns are accepted exclusively in exchange for a store credit voucher for the value of the item, redeemable at www.elevatesurf.ch. No refunds are made, whether in cash, by bank transfer or to the original payment method.

The following cannot be returned: items bought on promotion, in a special sale (sales, end-of-line, outlet, Black Friday, etc.) or at a special price, specific or personalised items, and gift vouchers.

These rules do not apply to defective items, which remain covered by the warranty described in the “Complaints / Warranty” section.

Return Procedure

Before sending anything back, the customer contacts the Shop at +41795395358 or info@elevatesurf.ch to confirm that the item can be taken back.

Return Conditions

Returned items must be new, unused, in their original packaging and with labels intact. Return postage is at the customer's expense; unstamped parcels are not accepted. The customer keeps the proof of postage until the voucher is issued.

Data Protection

Protecting customers' personal data is a priority. Details on data processing can be found in the privacy policy at www.elevatesurf.ch.

Liability

The Shop excludes all liability for damages related to the use of the Shop or to orders, to the extent permitted by law.

Applicable Law and Jurisdiction

The legal relationships between the customer and www.elevatesurf.ch are governed by Swiss law. Any other law is excluded. The competent jurisdiction for any dispute is Neuchâtel, with the exclusive jurisdiction of the courts of Neuchâtel.

Severability Clause

Should certain provisions of the T&Cs be invalid or unforeseen gaps exist, the validity of the remaining provisions remains. The applicable law replaces the invalid or missing provisions.