F-ONE Kitesurf Accessories Switzerland

Frequently asked questions

Do you deliver anywhere in Switzerland?

Yes. Delivery costs CHF 10 and is free from CHF 120. We deliver within Switzerland only.

How long does delivery take ?

Within 48 hours if the item is in stock. For items on order, allow 7 days.

Can I return an item ?

Yes, within 7 days of receipt. Return postage is at your expense.

Can I collect my order in Neuchatel?

Yes, at Bellevaux 6, 2000 Neuchatel. Collection is by appointment, which lets us take the time to advise you.

How can I pay?

By credit or debit card, or by bank transfer. Paying by transfer saves you 2% on your order.

Can I test the gear before buying it?

Yes, by renting it. The rental amount is deducted from the purchase price: if the gear convinces you, you only pay the difference.

I do not know which size to choose, can you help?

That is our job. Tell us your weight, your level and your spot, and we will recommend a coherent setup by WhatsApp, email or by appointment.