Frequently asked questions
Do you deliver anywhere in Switzerland?
Yes. Delivery costs CHF 10 and is free from CHF 120. We deliver within Switzerland only.
How long does delivery take ?
Within 48 hours if the item is in stock. For items on order, allow 7 days.
Can I return an item ?
Yes, within 7 days of receipt. Return postage is at your expense.
Can I collect my order in Neuchatel?
Yes, at Bellevaux 6, 2000 Neuchatel. Collection is by appointment, which lets us take the time to advise you.
How can I pay?
By credit or debit card, or by bank transfer. Paying by transfer saves you 2% on your order.
Can I test the gear before buying it?
Yes, by renting it. The rental amount is deducted from the purchase price: if the gear convinces you, you only pay the difference.
I do not know which size to choose, can you help?
That is our job. Tell us your weight, your level and your spot, and we will recommend a coherent setup by WhatsApp, email or by appointment.
